Return and Refund
At Freely Traveling, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience. Please read the details below to understand our process.
1. Eligibility for Returns
We accept returns within 30 days of purchase for most items. To be eligible for a return, the item must:
- Be unused and in the same condition as when you received it.
- Include all original packaging, labels, and accessories.
- Have proof of purchase, such as an order confirmation or receipt.
Certain items, such as clearance items, gift cards, or personalized products, may not be eligible for return. Please check product-specific return eligibility before initiating a return.
2. How to Initiate a Return
To start a return, follow these steps:
- Contact our customer service team at [email protected] with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how and where to send your items. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Ensure that your return is shipped within 7 days of receiving approval.
3. Refund Process
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Full Refund: If the item is returned due to an error on our part (defective or incorrect product), you will receive a full refund including shipping costs.
- Partial Refund: If the item is returned for other reasons, such as change of mind, shipping costs are non-refundable, and a restocking fee may apply in some cases.
4. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us to confirm availability. You can initiate an exchange within the same 30-day return period. If the requested item is unavailable, a refund will be offered instead.
5. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please first check with your bank or credit card provider as processing times may vary. If you still have not received your refund, contact us at [email protected] and we will assist you.
Contact Us For any questions or concerns regarding returns and refunds, please feel free to contact our customer support team at [email protected]