Shipping policy
At Freely Traveling, we are committed to ensuring that your orders are processed and delivered quickly and efficiently. This Shipping Policy outlines the shipping options, costs, and timeframes for delivery, so you know exactly what to expect when ordering from us.
1. Order Processing Time
All orders are processed within 1-3 business days after receiving your order confirmation. You will receive a notification once your order has shipped. Please note that orders placed on weekends or holidays will be processed on the next business day.
If there are any delays in processing your order due to unforeseen circumstances, we will notify you promptly.
2. Shipping Options & Costs
We offer several shipping methods to meet your needs, including:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Delivered the next business day for orders placed before [email protected].
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be available on qualifying orders. Check our website or promotions for current free shipping offers.
3. International Shipping
We offer international shipping to select countries. Shipping times for international orders may vary depending on your location, typically ranging from 7-21 business days. Customs duties, taxes, or import fees may apply, and these are the responsibility of the customer.
Please ensure that your country is listed as an available shipping destination during checkout. If your location is not listed, feel free to contact us at [email protected] to inquire about possible shipping arrangements.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery. You can use this tracking number on our website or the shipping carrier’s website to follow your package in real-time.
5. Delivery Issues
If you experience any issues with your delivery, such as delays, damaged packages, or missing items, please contact our customer service team at [email protected] immediately. We will work quickly to resolve the issue and ensure your satisfaction.
- Lost or Stolen Packages: Freely Traveling is not responsible for lost or stolen packages once marked as delivered. However, we will assist you in filing claims with the shipping carrier to resolve the issue.
- Incorrect Shipping Information: Please ensure that your shipping address is correct at checkout. Freely Traveling is not responsible for delayed or failed deliveries due to incorrect or incomplete addresses.
6. Shipping FAQs
- Can I change my shipping address after placing an order? If your order hasn’t shipped yet, please contact us immediately, and we will do our best to update your shipping information.
- Do you offer free shipping? We offer free shipping on select orders. Check our website or promotions for current offers.
Contact Us If you have any further questions or concerns regarding our shipping policy, feel free to contact our customer service team at [email protected]